Support - F.A.Q

General

• Q. Who Are OmniTek?
• A. OmniTek is a brand name for products manufactured by Image Processing Techniques Ltd. Image Processing Techniques also provides consulting services in the areas of Broadcast Video and Image Processing.

• Q. Where can I buy OmniTek products ?
• A. Our Video Test & Measurement products are sold by a network of dealers across the world, though in some locations OmniTek sell direct. Go to the sales page and click on the map to find a dealer for your area.
  For sales information on our FPGA IP and Development Board products, please go to our FPGA IP & Dev Board Sales page.

Classic Products (XR/TQ/LAB/PQA)

• Q. What does the LAB product offer ?
• A. OmniTek LAB is a video monitoring tool and video signal generator, built into one product.

• Q. My DVI-based system is showing a blank display on boot-up. What action should I take ?
• A. Very occasionally, and typically only when no display is connected either to the DVI or to VGA port at start-up, the Intel chip set used in DVI versions of our 1U XR, TQ, LAB and PQA systems can revert to its default flat-panel mode (which is not supported by the system hardware). Once this has happened, any monitor that is connected to the system will have a blank display (even after a hard reset) and overall, the system will appear faulty.

  The system can however be recovered as follows:

1. Switch the system on and allow time for the operating system to load.
2. Press Ctrl + Alt + F4. This forces the system to switch on the DVI output. You should now see a display.
3. Press Ctrl + Alt + F12. This displays the Graphics Driver Properties window.
4. Use the 'Multiple Displays' page of this window to enable 'Clone Displays' and apply. The system should then return to normal use.

   For further information, see our Help Note

DataLab

• Q. Where is the DataLab product on your website now?
• A. DataLab has been renamed the OTR 1003, and now includes many new options.

FPGA-based Products (DMA Controller; Arria II-based Development Kit; AVDP)

• Q. Where can I buy an AVDP card?
• A. The AVDP card is available direct from OmniTek, from Nuhorizons and from TED in Japan. Click here for links.

• Q. How do I enable loop-through on an AVDP card?
• A. Enabling loop-through involves making a range of settings in the AVDP registers. Detailed information about the registers is given in the AVDP Application user guide. The information shown below is for Release 1.0.17.0.
  The two things you need to do are:
  (i) Configure the SDI output. (The SDI inputs take care of themselves with the default values.)
  (ii) Turn on the genlock so that the transmit clock matches the received clock.
  The registers needed to configure the SDI output are:
  Force frequency - VideoIO Capability/MGT resource control register (1) bit [1] - see application user guide page 42/43.
  Master Freq Select - VideoIO Capability/MGT resource control register (1) bits [3:2] - see application user guide page 42/43.
  SDIx Output Source - VideoIO Capability/MGT resource control register (1) bits [23:20] and [31:28] - see application user guide page 42/43.
  The registers required to turn on the genlock are:
  Genlock Source - Spartan3 Capability/Genlock Control Register bits [1:0] - see application user guide page 49/50
  Genlock Control - Virtex5 Capability/Virtex5 Control Register bits [19:16] - see application user guide page 33